Privacy Policy

 Privacy Policy 

At Hardvark we are committed to protecting and respecting your privacy and data. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. We invite you to take the time to read this policy carefully as we want you to be confident that the way Hardvark handles your data is completely transparent, fair and reasonable.

Whenever you provide personal information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR), and other subsequent Data Protection laws.

Who are we and how do you get in touch

Data protection law asks every company to make it clear who is responsible for looking after your personal data, so here are our details:

The data controller is Hardvark Limited. We are registered in England and Wales under company number 8544681 and have our registered office at Hardvark Ltd, The Old Barn Forest Farm, Nineveh Lane, Cranbrook, TN17 4LG. Our VAT number is GB196494159.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Privacy, Hardvark Ltd, The Old Barn Forest Farm, Nineveh Lane, Cranbrook, TN17 4LG or email hello@hardvark.co.

When do we collect data?

The main places that we gather personal data are:

  • When you place an order
  • When you create an account
  • When you sign up to receive emails
  • When you use the Hardvark website
  • When you enter a competition, promotion or survey
  • When you get in touch to make an enquiry or complaint

What data do we collect?

When you visit our website we may collect certain non-personal information about your visit such as pages visited, times and volume of use of the services as well as traffic data which includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

Cookies:

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For our full cookie policy see below.

Personal information:

We may also collect and process personal data that you give to us. If you place an order with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es) and billing address(es) so that we can process and fulfil your orders. Credit card details are entered directly into our GLOBAL PAYMENTS system and are neither transmitted nor held on our systems. Additionally, we may also obtain information as a result of authentication or identity checks. These details allow us to process your order and to let you know the status of your order.

Other instances where we may collect your personal data:

  • If you sign up for an account or provide your email address to receive emails
  • If you enter a competition, promotion or take a survey
  • If you contact us via telephone or email we may keep a record of that correspondence

How is it stored?

We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. Unfortunately, the transmission of information via the internet is however not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site so any transmission is at your own risk.

The data that we may collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How do we use your personal data?

  • To ensure that content from our site is presented in the most effective manner for you and for your devices
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests – this may be via email or by post (Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time)
    • If you wish to opt out of receiving emails then please use the unsubscribe link which is at the bottom of every email that we send
    • If you wish to opt out from receiving postal mailings please email hello@hardvark.co with your details
  • To carry out our obligations arising from any contracts entered into between you and us
  • To carry out necessary maintenance to our infrastructure
  • To notify you about changes to our services

Who will it be shared with?

We will keep your information within our organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we have agreed.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

You can choose to correct, update or delete your information

We want to make sure that your information is accurate and up to date. If for any reason you are concerned that the personal information maintained by Hardvark is not correct, please contact us via email or by post.

If you would like us to remove the personal information we hold about you, please contact us at hello@hardvark.co

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at hello@hardvark.co.

Data inspection

You have the right to access information held about you. You can request details we hold about you under the Data Protection Act 1998 and the General Data Protection Regulations – please send a description of the information you would like to see together with proof of your identity to us via email or post.

Changes

Any changes we may make to our Privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes.

Cookie Policy

We may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

We reserve the right to share aggregated site statistics with partner companies, but we do not share any personally identifiable information.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

If you want to disable cookies you need to change your website browser settings to refuse cookies.  How to do this depends on the browser you use. Below are details on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer: 
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the appropriate setting

For Mozilla Firefox: 
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further: 
1. Choose the menu Files”> “Preferences”
2. Privacy

For Google Chrome: 
1. Go to Settings
2. Go to Advanced Settings
3. From "privacy" click on content settings box
4. Select the appropriate setting

 

Platform Cookies

Name Domain

Purpose

Data Kind

Sessional or Persistent?

_session_id 

storefront

Allows Shopify to store information about your session (referrer, landing page, etc..)

Unique Token

Sessional

_shopify_visit

storefront and checkout.shopify.com

Used by our internal stats tracker to record the number of visits to the shop

None

Persistent for 30 minutes from the last visit

_shopify_uniq

storefront and checkout.shopify.com

Counts the number of visits to a store by a single customer

None

Expires midnight (relative to the visitor) of the next day

cart

storefront

Stores information about the contents of your cart

Unique token

Persistent for 2 weeks

_secure_session_id

storefront

Stores session information for the checkout process

Unique token

Sessional

storefront_digest

storefront

If the shop has a password, this is used to determine if the current visitor has access

Unique token

Indefinite

 

 

  

Additional Apps & Services

Do I Have This Cookie?

Name

Who Sets It?

Purpose

Sessional or Persistent?

Yes if my store uses

Google Analytics

PREF

Google

Tracking who visits

the store and from

where

Persistent for

a very short

period

Yes if my store uses

PayPal

Unique to

each user

PayPal

Payment transactions

Sessional

 

To see detailed analysis of the cookies used on this please visit http://webcookies.org/ and input the website URL.

We use web analytics services provided by Google, Inc. Google uses cookies, to help analyse how visitors use our website. The information generated by the cookie about the use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for us and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

We also use Facebook Custom Audiences. For this we use a custom audience pixel to record information about the way you use the website. This pixel records information about your browser session, which it sends to Facebook, along with an anonymised version of the Facebook ID and the URL viewed. This allows us to target our Facebook ads to audiences of people who have visited the Website. For more information regarding Facebook Custom Audiences and your data privacy please visit: https://www.facebook.com/ads/website_custom_audiences/

We also work with advertising partners to serve ads that we believe are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). In order to do this, our advertising partners may need to place a cookie on your computer. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit www.youronlinechoices.com.